1. Introduction
Arc Guard Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal data when you visit ArcGuardInc.com (the “Website”), request a quote, download resources, submit forms, or otherwise interact with us.
Arc Guard Inc. manufactures and supplies Arc Guard™, a patent-pending welding connector safety device, along with related accessories and training materials. We sell primarily to companies operating in oil & gas, industrial construction, fabrication, heavy manufacturing, and utilities. Our customers are predominantly businesses (B2B), and contacts we engage with are typically HSE managers, procurement officers, operations managers, and safety directors.
Please read this policy carefully. By using our Website or submitting your information to us, you acknowledge the practices described here. If you do not agree with this policy, please do not use our Website or submit your personal data to us.
2. Data Controller & Contact Information
For the purposes of the General Data Protection Regulation (GDPR) and other applicable privacy laws, the data controller responsible for your personal information is:
| DATA CONTROLLER DETAILS | |
| Company | Arc Guard Inc. |
| Website | ArcGuardInc.com |
| info@arcguardinc.com | |
| Privacy Requests | info@arcguardinc.com (Subject: Privacy Request) |
| Response Time | We will respond to all verified privacy requests within 30 days (GDPR: within 1 month, extendable by 2 months for complex requests). |
If you are located in the European Union or United Kingdom and have concerns about our data practices that we have not resolved to your satisfaction, you have the right to lodge a complaint with your local supervisory authority (e.g., your national Data Protection Authority or the UK Information Commissioner’s Office).
3. Personal Data We Collect
We collect personal data in the following categories:
3.1 Information You Provide Directly
- Contact information: First name, last name, business email address, phone number, job title, company name
- Quote and order information: Company address, shipping address, product specifications, hazard category requirements, number of workers to be equipped
- Communication data: Messages sent through contact forms, live chat, or email — including questions, complaint details, and project descriptions
- Account information (if applicable): Username and password if you create an account on our Website
- Lead magnet responses: Information submitted when downloading guides, checklists, white papers, or registering for webinars
- Survey responses: Feedback or satisfaction data you voluntarily submit
3.2 Information Collected Automatically
- Device & browser data: IP address, browser type and version, operating system, device type, screen resolution
- Usage data: Pages visited, time spent on pages, links clicked, referring URLs, exit pages
- Cookie and tracking data: Session cookies, analytics cookies, advertising pixels — see Section 8 (Cookies) for full details
- Log files: Server-side logs recording access times, error codes, and request data
3.3 Information from Third Parties
- Marketing platform data: Information from our email marketing platform (e.g., email open rates, link clicks) linked to your profile
- CRM data: Information entered by our sales team following calls or meetings with you
- Analytics providers: Aggregated and pseudonymised data from tools such as Google Analytics
We do not intentionally collect sensitive personal data (also called “special category” data under GDPR) such as health information, biometric data, racial or ethnic origin, political opinions, or religious beliefs. If you voluntarily provide such information in a message to us, we will handle it with heightened care and delete it if it is not relevant to your inquiry.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we are required to identify a lawful legal basis for each processing activity under Article 6 of the GDPR. The table below sets out our primary processing activities and the applicable legal basis:
| Processing Activity | Legal Basis (GDPR Art. 6) | Details |
| Responding to quote requests & inquiries | Art. 6(1)(b) — Performance of a contract / pre-contractual steps | Necessary to take steps prior to entering into a contract with you or your employer |
| Processing orders and delivering products | Art. 6(1)(b) — Contract performance | Necessary to fulfil your order and related obligations |
| Sending marketing emails (with consent) | Art. 6(1)(a) — Consent | You have opted in to receive marketing communications; you may withdraw at any time |
| Website analytics & improvement | Art. 6(1)(f) — Legitimate interests | We have a legitimate interest in understanding how our Website is used to improve it |
| Lead nurture email sequences | Art. 6(1)(a) — Consent / Art. 6(1)(f) — Legitimate interests | Where you downloaded a resource or requested information, or where you are an existing business contact |
| Compliance with legal obligations | Art. 6(1)(c) — Legal obligation | E.g., tax records, OSHA/regulatory record-keeping requirements |
| Fraud prevention & security | Art. 6(1)(f) — Legitimate interests | We have a legitimate interest in protecting our business and users from fraud and security threats |
| Improving products & services | Art. 6(1)(f) — Legitimate interests | Aggregated analysis of how customers use our products and interact with our Website |
Where we rely on legitimate interests, we have conducted a balancing test and determined that our interests are not overridden by your rights and interests. You may request details of this assessment by contacting us at info@arcguardinc.com.
5. How We Use Your Personal Data
We use personal data collected through our Website for the following purposes:
5.1 Providing Products and Services
- Processing quote requests, purchase orders, and product deliveries
- Communicating order status, shipping updates, and delivery confirmations
- Providing customer support and responding to technical or compliance questions
- Issuing invoices and managing accounts receivable
5.2 Marketing and Lead Generation
- Sending email newsletters, product updates, and promotional offers to contacts who have opted in
- Delivering lead magnet content (checklists, guides, compliance tools) requested by you
- Running automated email nurture sequences for prospects who have expressed interest
- Retargeting website visitors through advertising platforms (with your consent via cookie settings)
- Conducting webinars, online events, and training sessions
5.3 Website Operation and Improvement
- Analyzing website traffic patterns to improve content, navigation, and conversion performance
- Diagnosing and resolving technical problems
- Conducting A/B testing to optimize landing pages and lead capture forms
- Maintaining website security and preventing fraudulent activity
5.4 Legal and Compliance
- Complying with applicable laws, regulations, and industry standards including OSHA, NFPA 70E, and GDPR
- Responding to lawful requests from regulatory authorities or law enforcement
- Enforcing our terms and conditions and protecting our legal rights
- Maintaining records required for tax and accounting purposes
6. How We Share Your Personal Data
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share data only in the circumstances described below:
6.1 Service Providers (Data Processors)
We engage carefully selected third-party service providers who process personal data on our behalf under written Data Processing Agreements (DPAs). These include:
| Service Provider Category | Example Tools | Purpose |
| Email Marketing Platform | ActiveCampaign, Mailchimp | Sending emails, managing subscribers, automation |
| CRM Software | HubSpot, Salesforce | Managing customer and lead records |
| Website Analytics | Google Analytics, Hotjar | Website usage analysis and optimization |
| Cloud Hosting / Infrastructure | AWS, WP Engine | Hosting the Website and storing data securely |
| Payment Processing | Stripe, PayPal | Processing payments (PCI-DSS compliant; we do not store card data) |
| Advertising Platforms | Google Ads, Meta Ads | Retargeting and paid advertising (with cookie consent) |
| Scheduling Tools | Calendly | Booking calls and demos |
| Form / Survey Tools | Typeform, WPForms | Capturing leads and feedback |
6.2 Business Transfers
If Arc Guard Inc. undergoes a merger, acquisition, asset sale, or other business restructuring, your personal data may be transferred to the successor entity. We will notify you via email and/or prominent notice on our Website prior to your data becoming subject to a different privacy policy.
6.3 Legal Disclosures
We may disclose personal data when required to do so by law, court order, regulatory authority, or to protect the rights, property, or safety of Arc Guard Inc., our customers, or others. We will, where legally permissible, notify you of such disclosures.
6.4 International Data Transfers
If you are located in the EEA or UK, some of our service providers operate in the United States or other countries outside the EEA. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Data Processing Agreements incorporating appropriate transfer mechanisms
You may request a copy of the relevant safeguards by contacting us at info@arcguardinc.com.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention schedule is as follows:
| Data Category | Retention Period | Reason |
| Customer order records | 7 years from date of order | Tax, accounting, and legal compliance |
| Quote requests (no order placed) | 3 years from date of request | Legitimate interest in business development |
| Marketing email lists (consented) | Until you unsubscribe or withdraw consent | Consent-based; we respect your opt-out |
| Website analytics data | 26 months (Google Analytics default) | Website performance monitoring |
| Contact form submissions | 3 years | Responding to and following up on inquiries |
| Lead magnet subscribers | Until unsubscription + 30 days | Consent-based processing |
| Employee/contractor data | 7 years post-termination | Legal and regulatory obligation |
| Security and access logs | 12 months | Fraud prevention and security monitoring |
When data is no longer required, it is securely deleted or anonymized. You may request early deletion of your data subject to our legal obligations — see Section 9 (Your Rights).
8. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies (pixels, local storage, session storage) to operate effectively, analyze traffic, and — with your consent — to personalize and improve your experience.
| Cookie Type | Examples | Purpose & Consent Required |
| Strictly Necessary | Session cookies, CSRF tokens, login state | Essential for the Website to function. No consent required under ePrivacy Directive. |
| Functional | Language preference, form auto-fill | Enhance usability. Consent recommended; enabled by default with opt-out. |
| Analytics | Google Analytics (_ga, _gid), Hotjar | Track usage patterns. Consent required under GDPR. IP anonymisation enabled. |
| Marketing / Advertising | Google Ads, Meta Pixel, LinkedIn Insight | Retargeting and conversion tracking. Strict consent required before activation. |
When you first visit our Website, a cookie consent banner will appear. You may accept all cookies, reject non-essential cookies, or manage your preferences in detail. You can change your cookie preferences at any time via the Cookie Settings link in our website footer.
You may also control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Website. For more information about cookies generally, visit www.allaboutcookies.org.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data. We honor all legally applicable rights regardless of your jurisdiction as a matter of policy.
| Your Right | What It Means |
| Right of Access (Art. 15 GDPR) | You may request a copy of all personal data we hold about you, along with information about how we process it. |
| Right to Rectification (Art. 16 GDPR) | You may ask us to correct any inaccurate or incomplete personal data. |
| Right to Erasure / ‘Right to be Forgotten’ (Art. 17 GDPR) | You may request deletion of your personal data where there is no legal obligation for us to retain it. |
| Right to Restrict Processing (Art. 18 GDPR) | You may ask us to temporarily stop using your data while a dispute is resolved, or in other specified circumstances. |
| Right to Data Portability (Art. 20 GDPR) | You may request your data in a structured, machine-readable format to transfer to another service provider. |
| Right to Object (Art. 21 GDPR) | You may object to processing based on legitimate interests (including profiling) or to direct marketing at any time. |
| Right to Withdraw Consent (Art. 7(3) GDPR) | Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing. |
| Right Not to Be Subject to Automated Decisions (Art. 22 GDPR) | You have the right not to be subject to solely automated decisions that produce significant legal or similarly significant effects on you. |
| CCPA Rights (California Residents) | Right to know, delete, opt out of sale, and non-discrimination. We do not sell personal data. Submit requests at info@arcguardinc.com. |
To exercise any of these rights, please email us at info@arcguardinc.com with the subject line “Privacy Request” and include your full name, company (if applicable), and a description of your request. We will verify your identity before processing the request and respond within 30 days. Complex or multiple requests may take up to 90 days with notice to you.
We will not charge a fee for legitimate requests unless they are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse the request with explanation.
10. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, alteration, and disclosure. Our security practices include:
- SSL/TLS encryption (HTTPS) for all data transmitted via the Website
- Encryption of personal data at rest using AES-256 or equivalent standards
- Role-based access controls ensuring only authorized personnel access personal data
- Regular security assessments and vulnerability testing of our Website and infrastructure
- Data Processing Agreements with all third-party service providers
- Staff training on data protection obligations and security procedures
- Incident response procedures compliant with GDPR 72-hour breach notification requirements
- Password hashing for any stored account credentials
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and provide details of the breach, its likely consequences, and the measures we have taken or propose to take to address it.
While we take security seriously, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password if you create an account and to contact us immediately if you suspect unauthorised use of your credentials.
11. Children’s Privacy
Our Website and services are directed exclusively to business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal data from a person under 18, we will delete it promptly. If you believe we may have collected such information, please contact us at info@arcguardinc.com.
12. Third-Party Links and External Websites
Our Website may contain links to third-party websites, resources, regulatory bodies, or partner platforms (for example, OSHA.gov, NFPA.org, or supplier websites). This Privacy Policy applies only to ArcGuardInc.com. We are not responsible for the privacy practices of any third-party website and encourage you to review their privacy policies before submitting personal information.
13. Marketing Communications
13.1 Email Marketing
We send marketing emails only to contacts who have explicitly opted in (e.g., by downloading a resource, subscribing to our newsletter, or ticking a consent box during form submission). Each marketing email includes a clear and easy-to-use unsubscribe link. You may also opt out at any time by emailing info@arcguardinc.com with “Unsubscribe” in the subject line.
Unsubscription requests are processed within 10 business days. Note that opting out of marketing communications does not affect transactional emails (such as order confirmations or support responses) which we may still send as necessary.
13.2 Legitimate Interest Marketing (B2B)
Where permitted by applicable law, we may send marketing communications to business contacts whose details we have obtained in the context of a sale or negotiation, on the basis of legitimate interests. In every such communication, we provide a clear option to opt out at no cost.
13.3 Profiling and Automated Decision-Making
We may use information about your interactions with our Website and emails (e.g., pages visited, content downloaded, emails opened) to segment our contact list and personalize our marketing messages. This profiling does not produce any legal or similarly significant effects on you. You have the right to object to this profiling — contact us at info@arcguardinc.com to do so.
14. California Privacy Rights (CCPA / CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with specific rights regarding your personal information:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out of Sale or Sharing: We do not sell or share personal information with third parties for cross-context behavioral advertising. If this changes, we will update this policy and provide an opt-out mechanism.
- Right to Limit Use of Sensitive Personal Information: We do not process sensitive personal information beyond what is permitted without additional consent.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email info@arcguardinc.com with “CCPA Request” in the subject line. We may need to verify your identity before processing your request. You may designate an authorised agent to make requests on your behalf.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. When we make material changes, we will:
- Update the “Last Updated” date at the top of this policy
- Post a notice on our Website homepage for at least 30 days following the change
- Where required by law or where the changes materially affect your rights, notify you directly by email
Your continued use of our Website after any changes take effect constitutes your acknowledgment of the updated policy. We encourage you to review this policy periodically to stay informed.
16. Complaints and Supervisory Authority
We take privacy complaints seriously. If you believe we have not handled your personal data in accordance with this policy or applicable law, please contact us first at info@arcguardinc.com so we can investigate and attempt to resolve the matter.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. For EEA residents, this is your national Data Protection Authority. For UK residents, this is the Information Commissioner’s Office (ICO) at ico.org.uk. For California residents, you may also contact the California Privacy Protection Agency (CPPA).
17. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us:
| CONTACT FOR PRIVACY MATTERS | |
| Company | Arc Guard Inc. |
| Website | ArcGuardInc.com |
| info@arcguardinc.com | |
| Subject Line | Use ‘Privacy Request’ or ‘CCPA Request’ or ‘GDPR Request’ as applicable |
| Response Time | Within 30 calendar days (we aim for 5 business days for simple requests) |
| Postal Address | 11616 Industriplex Blvd, suite 18 St. George, La 70809 |
Arc Guard Inc. — Privacy Policy
Effective Date: June 3, 2026 | Version 1.0 | ArcGuardInc.com | info@arcguardinc.com